Privacy Notice

ThresholdARC Holdings (Pty) Ltd, trading as ThAPro Construction, is the responsible party (data controller) for personal information processed through the ThAPro platform and Site Audit app. We process personal information in line with the Protection of Personal Information Act (POPIA).

What we collect and why

• Account details (name, email, phone, company, login credentials) — to create and run your account. Basis: contract.
• Project content (documents, photos, voice notes, site records, staff and party details you upload) — to provide the Service. Basis: contract.
• Contact form and support messages — to answer your enquiry. Basis: legitimate interest.
• Usage and device data (IP address, browser, device identifiers, activity logs) — for security, fraud prevention and improving the Service. Basis: legitimate interest.
• Marketing preferences — to send product news only where you agree. Basis: consent.

Who we share it with

• Service providers who host, store, email and analyse data for us, including AI processing providers.
• Paddle, our Merchant of Record, for sales, subscription management, payments, tax and invoicing.
• Project parties you choose to invite or share documents with.
• Professional advisers (legal, accounting).
• Authorities, where the law requires it.

Some providers store data outside South Africa. Where this happens we rely on providers bound by adequate data-protection safeguards.

How long we keep it

We keep personal information while your account is active and as long as needed for legal, tax and record-keeping duties. After that it is deleted or anonymised.

Your rights

You may ask to access, correct or delete your personal information, object to processing, or withdraw consent. Email hello@thapro.co.za. You may also complain to the Information Regulator of South Africa.

Security

We use encryption, access controls per company and project, and private file storage to protect your information.

Cookies

We use essential cookies and local storage to keep you signed in and the site working. We do not use advertising cookies. You can clear these in your browser settings, but you will be signed out.