Refund Policy

This policy applies to ThAPro subscriptions sold by ThresholdARC Holdings (Pty) Ltd.

30-day money-back guarantee

If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to plan fees, additional users and Site Audit phone charges.

How to request a refund

Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for our orders. To request a refund, visit paddle.net and look up your order, or email us at hello@thapro.co.za and we will help.

Cancelling

You can cancel your subscription at any time from your Profile. Your access continues until the end of the current billing month. Paddle's refund policy also applies.