Terms & Conditions

These terms govern your use of the ThAPro construction management platform, the Site Audit app and related services (the "Service"). The Service is provided by ThresholdARC Holdings (Pty) Ltd, trading as ThAPro Construction ("we", "us"). By using the Service you are contracting with ThresholdARC Holdings (Pty) Ltd.

1. Acceptance

By creating an account or continuing to use the Service, you agree to these terms. If you register on behalf of a company, you confirm that you have authority to bind that company. You must be at least 18 years old.

2. The Service

ThAPro is online software for contractors, subcontractors, professionals and project owners to manage construction projects, including BOQs, costing, quotes, invoices, orders, site records, claims and documents. Paid plans are billed per company per month, with additional users and Site Audit phones charged as listed on our Prices page.

3. Your account

• Provide accurate information and keep it up to date.
• Keep your login details confidential. You are responsible for activity under your account.
• Company administrators are responsible for the employees and parties they give access to.

4. Acceptable use

You must not misuse the Service. In particular you must not:

• use it for anything unlawful, fraudulent or to send spam;
• upload content that infringes someone else's intellectual property or privacy;
• interfere with its security, introduce malware, probe for weaknesses or scrape data;
• reverse engineer, resell or redistribute the Service, or get around plan or user limits.

You must not upload, send or share any images, documents, messages, voice notes or other content that:

• contains viruses, malware, ransomware or any harmful code;
• contains nudity, pornographic or sexually explicit material;
• is racist, promotes hate speech, discrimination, xenophobia, harassment or violence;
• is defamatory, threatening, fraudulent or otherwise unlawful, including under the Cybercrimes Act and PEPUDA.

We may scan uploaded files, remove content that breaks these rules without notice, suspend or close accounts without refund, and report serious violations to the authorities. Report prohibited content to hello@thapro.co.za.

5. Intellectual property

ThresholdARC Holdings (Pty) Ltd owns the Service, including its software, documentation and the ThAPro brand. We grant you a limited, non-exclusive, non-transferable right to use the Service within your chosen plan. You keep ownership of the project data you upload, and you allow us to store and process it only to provide the Service.

6. AI features

Some features use AI to draft reports, rates or suggestions. AI output may be inaccurate. You are responsible for checking it before relying on it, and it does not replace professional advice from a quantity surveyor, engineer or other professional.

7. Payments and subscriptions

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, renewal and cancellation are governed by Paddle's Buyer Terms. Subscriptions renew monthly until cancelled; cancellation takes effect at the end of the current billing month. See our Refund Policy.

8. Service availability

We work to keep the Service reliable, but we do not guarantee that it will be uninterrupted or error-free. To the fullest extent permitted by law, the Service is provided "as is" without implied warranties of merchantability or fitness for a particular purpose.

9. Suspension and termination

We may suspend or end your access for a material breach of these terms, non-payment, a security or fraud risk, or repeated or serious policy violations. You may stop using the Service at any time. After your access ends, you may request an export of your data within 30 days, after which it may be deleted.

10. Liability

To the extent permitted by law, we are not liable for indirect or consequential losses such as lost profits, data or goodwill, and our total liability is limited to the fees you paid us in the 12 months before the claim. Nothing limits liability that cannot be limited by law, including for fraud. You agree to indemnify us against claims arising from your content, unlawful use or breach of these terms.

11. General

These terms are governed by the laws of the Republic of South Africa, and disputes fall under the jurisdiction of South African courts. We are not responsible for delays caused by events beyond our reasonable control. You may not transfer your account without our consent. We may update these terms and will show the new date above.

12. Contact

Questions about these terms: hello@thapro.co.za.